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FAQ’S
Why have you charged my credit or debit card?
If you have subscribed to a product of ours on a
3-days trial basis for
€9.95, we recommend that you
download your latest bank statement to identify the transaction - all
transactions managed by us are
processed with 3D Secure technology.
Cancel your membership.
You are free to cancel your subscription at any time. There is no
mandatory membership period. If you wish to terminate your
membership all you have to do is click on the My Account tab. Once
your subscription has been cancelled, no further charges will be
made to your card. Cancellation does not, however, affect other
services and/or benefits linked to your user account for the
period(s) charged.
Please note that for technical reasons you cannot cancel your
subscription to a service within the first 24 hours after having
registered the account. If you wish to terminate your membership
before the aforementioned lock period, please contact customer
service directly. If you choose to not cancel your membership
before the end of your trial period, then your
trial membership will turn into a basic membership automatically
and your card will be charged at the standard subscription price
of:
After you have cancelled your membership, no further charges will be
made to your card. Keep in mind you can always reactivate your
membership or register a new service account at any time. Terminating
your membership does not affect other enabled services on your
docflickhub.com user account for the period that have been charged
already. docflickhub.com will send you a notification of cancellation to
the E-mail address indicated when you opened the account. Lost or
non-delivered receipts do not annul the validity of your request for
cancellation. This is based solely upon the information stored in the
docflickhub.com customer database. Nevertheless, it is your sole
responsibility as a customer to enter a valid E-mail address. It is also
your responsibility as a customer to check for E-mails that have been
redirected to your spam-folder. Please contact customer service if you
need more information
on how to prevent these types of errors in E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €54.00 | Every 14 days |
| €27.00 | Every 7 days |
| €13.50 | Every 3 days |
I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make
refunds for incomplete monthly subscriptions. We may, however, at any
time and for any reason decide to grant a refund, discount or exclusive
benefit to a subscriber. The amount and terms linked to the refund in
question, and the decision to grant such a refund, is at our sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your docflickhub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the docflickhub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your docflickhub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the docflickhub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Why has my credit card been charged after I subscribed to your service?
If you wish to access our service, you must first pay the amount of
€9.95 for a
3-day
trial period. The trial period amount is non-refundable from the moment
you start
using
the service.
You may still apply for a refund if the service hasn't been activated.
I purchased a trial subsription but my card was charged twice. Can you help me?
Our service includes a 3-day subscription
trial version of €9.95 with
a
fixed trial
period. After the duration of the trial period is over, your
subscription is
automatically extended
into a basic subscription plan according to our Terms of Services, to
which you have
agreed. By terminating your subscription before the trial ends, you will
avoid this
from
happening. In order to cancel your account,
please contact us immediately.
How can I get in touch with you?
Our customer service is open 24/7 all year round and
can be accessed through E-mail, chat
and
phone. We suggest that your first point of contact is via E-mail. In
case you are trying to
contact us through the chat service and have connectivity issues, please
send us
an E-mail and a customer support representative will contact you as soon
as
possible.
What happens once my membership has been cancelled?
After you have terminated your subscription no further charges will
be
made to your
card. Any information stored about you is deactivated according to our
service's
GDPR
policy. If you wish to get a refund, you must NOT have activated or used
the
service.
All personal data can be erased upon request.
I have purchased a service from you but am still waiting for my account information. What should I do?
An introductory E-mail with all your login information has been sent
to
the E-mail
address used when you opened the account. We recommend you check your
spam and trash
folder. If you still have trouble finding it, please contact our
customer support.
Cancel Membership
Please enter the e-mail address you signed up with.
